UK Mainland Delivery
All Standard Deliveries are made via Hermes, DX Delivery, Royal Mail 2nd Class UK, Parcelforce. Delivery targeted within 7 days from order.
Orders placed before 10am (Monday to Friday, except Bank Holidays) will be dispatched the same day. All orders placed after 10am will be sent out the next business day. Please note that same day dispatch is not always possible during busy periods or the early days of a sale or promotion or should your order be delayed due to further security checks. Once your order has been dispatched we cannot be responsible for delivery days and times unless you have selected a guaranteed service. In a small minority of cases for various reasons beyond our control your parcel may not arrive in the timescales published. We always do our utmost to escalate and resolve as quickly as possible on your behalf. We are unable to re-send items that are in transit. Undelivered items must be received back before we can resend or refund. Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed which is usually 15 working days for UK and 30 days for international.
Please make sure that the shipping address that you provide is correct as we are unable to redirect orders once they are on their way to you. For security purposes we do not amend addresses once we have processed your order as your order is confirmed on the basis of the original information you provide us with at point of order. Before we can dispatch your purchase we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Please note this can take longer during our sale periods when it may take up to 72 hours (Mon- Fri) for shipments to be dispatched. We work closely with our shipping partners to minimise the potential impact of customs delays on our international customers.
Restrictions and Taxes
It is important to note that you may have to pay custom duties and taxes on the items you purchase and these local fees are not included. Please check the courier website for more information about international charges if you are unsure. For US, Mainland Europe shipping, if the value is under $200 USD you usually do not have to pay duties. Over this amount you will have to pay import tax. If your parcel is held at your local depot without you making the relevant customs clearance duties then after 30 days we reserve the right to instruct the courier to destroy your parcel. Please be aware that you will not be eligible for a refund under these circumstances.
Frequently Asked Questions
Why have I been asked for additional information?
As part of our company policy, we regularly carry out security checks on orders to protect both our customers and our business. All information given to us is kept strictly confidential and will be disposed of once your order has been dispatched. Please note if you have been asked to provide additional information we cannot begin to process your order until this information has been received.
Can I change my delivery address?
At the checkout page we offer the opportunity to select a delivery address that is different to the billing address. For security reasons this service is offered at our discretion and we reserve the right to ship only to the billing address or ask that proof of address is provided before shipping.
What happens if I’m not there when delivery is attempted?
Our couriers will leave a failed delivery card with some available options. Eventually (usually 3-4 weeks after final attempted delivery) orders make their way back to us. Return To Sender costs are passed onto the customer for both initial delivery and return by subtracting from your refund. Refunds or exchanges cannot be made until we are in receipt of unclaimed parcel. Refunds will not include the original delivery charge and resending of parcels will be subject to a repeat charge if required.
Do you deliver to PO BOX addresses?
Unfortunately, we are currently unable to deliver to PO BOX addresses.
Do you deliver to mail forwarding companies?
Unfortunately, we are unable to deliver to mail forwarding companies. If an order is made for delivery to a mail forwarding company you may be asked for an alternative address and your order may be subject to additional delivery costs.